BioShieldUV — Guardian Club

Guardian Club Policy

Complete membership terms, benefits, billing details, and program guidelines for the BioShieldUV Guardian Club.

MEMBERSHIP BENEFITS

What You Get as a Guardian Club Member

🛡

Lifetime Unit Warranty

  • Complete coverage for BioShieldUV devices (Classic or Magnetic)
  • No duration limits while membership active
  • Covers all manufacturing defects
  • Full unit replacement available if needed
  • No cost for warranty claims
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6-Month Bulb Warranty — Replacement Only

  • Every bulb shipment covered for 6 months (180 days)
  • Replaces standard 14-day DOA policy
  • Coverage begins on delivery date
  • Free replacement for defective bulbs — NO REFUNDS
  • UV bulbs are never refundable under any circumstances

⚠ UV bulbs are REPLACEMENT ONLY — never refundable

📦

Discounted Bulb Pricing + Automatic Delivery

  • Exclusive member rates on TruBlue™ replacement UV bulbs
  • New bulbs delivered every 10 months
  • Never forget replacement time
  • First shipment arrives immediately after subscribing
HOW IT WORKS

Enrollment Process

New Purchase Enrollment

  1. Select Guardian Club during checkout
  2. No enrollment fees
  3. Immediate activation of benefits
  4. First bulb shipment sent right away
  5. Regular cycle begins after first shipment

Post-Purchase Enrollment

  • During first year warranty: FREE
  • After warranty expiration: 50% of current model price
  • Contact customer service to enroll
  • Benefits begin immediately

Billing & Payment

Payment Schedule

  • Charged only when bulbs ship
  • Every 10 months
  • No monthly fees

Payment Methods

  • Credit/Debit cards
  • PayPal

Failed Payments

  • 2-month grace period
  • Multiple retry attempts
  • Email notifications sent
  • Membership suspended if unresolved

Shipping Information

Delivery Schedule

  • Fixed 10-month intervals
  • All bulbs ship on the 1st Friday of each month
  • Schedule cannot be modified

Shipping Details

  • Standard ground shipping rates apply
  • Multiple carrier options at checkout (USPS, UPS, FedEx)
  • Shipping insurance available (5% of order value)

First Shipment

  • Ships on the next 1st Friday after enrollment
  • Serves as a spare set

Full Shipping Details

For carrier options, shipping insurance, delivery times, and lost/damaged package policies, see our complete Shipping Policy.

MANAGING YOUR MEMBERSHIP

Cancellation, Pausing & Modifications

⚠ Cancellation Policy

Cancel anytime — no penalties, no fees. Contact customer service to process.

After Cancellation:

  • Lifetime warranty terminates immediately
  • Lose 6-month bulb warranty coverage
  • No refunds for unused membership time
  • Can rejoin later (fees may apply)

Pausing Shipments

Pause Policy Details

$10 pause fee per request. Must request at least 14 days before next shipment. Maximum 1 pause in 5 consecutive years. Membership benefits continue during pause.

Modifications

❌ Cannot Be Changed

  • Delivery frequency
  • Model type
  • Shipping speed

✔ Can Be Changed

  • Payment method
  • Shipping address
  • Contact information
REJOINING

Rejoin the Guardian Club

✅

Within Original Warranty Period

  • Free to rejoin
  • Full benefits restored immediately
🔄

After Warranty Expiration

  • 50% of current model price
  • Immediate warranty activation
  • Covers even existing issues
MODEL-SPECIFIC MEMBERSHIPS

Available Models

Series Model Wattage
Classic Series S18 18W
S36 36W
S72 72W
Magnetic Series SL18 18W
SL36 36W

Important Note

No upgrades or downgrades between models are allowed. Each membership is tied to a specific model.

COMPARISON

With vs. Without Guardian Club

Feature Without Guardian Club With Guardian Club
Unit Warranty 1 year limited Lifetime
Bulb Warranty 14-day DOA replacement only 6 months replacement (no refunds)
Bulb Price Full retail Discounted
Automatic Delivery No Yes
Cancellation Fee N/A None
TERMS & CONDITIONS

Eligibility, Warranty Coverage & Bulb Policy

Eligibility

Valid only for genuine BioShieldUV products. One membership per unit. Memberships are non-transferable. Available in the US and Canada only.

Warranty Coverage

Covered

  • Manufacturing defects
  • Component failures
  • Electronic malfunctions
  • Normal wear under proper use

Not Covered

  • Improper installation damage
  • Misuse or abuse
  • Power surge damage
  • Environmental damage
  • User modifications

Bulb Warranty Specifics

Must report within warranty period. Photo documentation may be required.

⚠ No Refunds on UV Bulbs

Defective bulbs receive REPLACEMENT ONLY — NO REFUNDS. UV bulbs are never refundable under any circumstances. This policy applies to all Guardian Club bulb shipments without exception.

FREQUENTLY ASKED QUESTIONS

Common Questions

Can I change my delivery frequency?

No. The 10-month delivery schedule is fixed for all Guardian Club members and cannot be modified.

Is shipping included?

No. Standard shipping rates apply to all Guardian Club bulb shipments.

Can I return Guardian Club bulbs?

NO REFUNDS on UV bulbs — ever. Defective bulbs within the 6-month warranty period get free replacement only.

Can I get a refund for Guardian Club bulbs?

No. All Guardian Club bulb benefits are replacement-only. UV bulbs are never refundable under any circumstances.

What if I sell my unit?

Membership is non-transferable. You should cancel your Guardian Club membership if you sell your BioShieldUV unit.

CONTACT US

Need Help with Your Membership?

💬

Live Chat

Available 24/7 on our website

📅

Business Hours

Monday–Friday, 9 AM – 5 PM PST

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Have Ready

Order number, Model number, Membership start date