Guardian Club Policy

Membership Benefits

Lifetime Unit Warranty

  • Complete coverage for your BioShieldUV devices (Classic or Magnetic)
  • No duration limits while membership active
  • Warranty covers all manufacturing defects
  • Full unit replacement available if needed
  • No-cost for warranty claims

6-Month Bulb Warranty

  • Every bulb shipment covered for 6 months (180 days)
  • Replaces standard 14-day DOA policy
  • Warranty coverage begins on delivery date
  • Free replacement for defective bulbs
  • No questions asked within warranty period

Discounted Bulb Pricing

  • Exclusive member rates on all TruBlue™ replacement UV bulbs
  • Savings on every shipment
  • Better value than individual purchases

Automatic Delivery

  • New bulbs delivered every 10 months
  • Never forget replacement time
  • First shipment arrives immediately after subscribing to Guardian Club

How It Works

Enrollment Process

New Purchase Enrollment:

  1. Select Guardian Club during checkout
  2. No enrollment fees
  3. Immediate activation of benefits
  4. First bulb shipment is sent right away
  5. Regular cycle begins after first shipment

Post-Purchase Enrollment:

  • Available anytime during first year warranty: FREE
  • After warranty expiration: 50% of current model price
  • Contact customer service to enroll
  • Benefits begin immediately

Billing & Payment

Payment Schedule:

  • Charged only when bulbs ship
  • Every 10 months automatically
  • No monthly fees or hidden charges

Payment Methods:

  • Credit/Debit cards
  • PayPal
  • Payment method kept securely on file

Failed Payments:

  • 2-month grace period provided
  • Multiple payment retry attempts
  • Email notifications are sent to you
  • If left unresolved, membership is suspended

Shipping Information

Delivery Schedule:

  • Fixed 10-month intervals
  • Cannot be modified once established
  • Standard ground shipping only
  • Shipping fees apply (not included)

First Shipment:

  • Sent immediately upon enrollment
  • Serves as spare bulb set
  • Begin using when current bulbs need replacement

Managing Your Membership

Cancellation Policy

Cancellation Terms:

  • Cancel anytime - no penalties
  • No cancellation fees
  • Contact customer service to process
  • Effective immediately upon confirmation

What Happens After Cancellation:

  • Lifetime warranty terminates
  • Lose 6-month bulb warranty
  • No refunds for unused membership time
  • Can rejoin later (fees may apply)

Pausing Shipments

Temporary Pause:

  • $10 pause fee per request
  • Contact customer service to arrange
  • Extends next shipment date
  • Membership benefits continue

Vacation Holds:

  • Same $10 pause fee applies
  • Must request before shipment processes
  • Cannot pause retroactively

Membership Modifications

❌ What CAN'T Be Changed:

  • Delivery frequency (fixed at 10 months)
  • Model type (membership tied to specific model)
  • Shipping speed (standard only)

✅ What CAN Be Changed:

  • Payment method
  • Shipping address
  • Contact information
  • Email preferences

Rejoining Guardian Club

Within Original Warranty Period

  • Free to rejoin
  • Full benefits restored
  • New shipment cycle begins

After Warranty Expiration

  • Rejoining fee: 50% of current model price
  • Immediate warranty activation
  • Covers even existing issues
  • Full benefits restored

Model-Specific Memberships

Guardian Club membership is tied to your specific BioShieldUV model:

Classic Series:

  • S18: 18W bulb shipments
  • S36: 36W bulb shipments
  • S72: 72W bulb shipments

Magnetic Series:

  • SL18: 18W bulb shipments
  • SL36: 36W bulb shipments

Important: No upgrades or downgrades between models allowed

Terms & Conditions

Eligibility

  • Valid only for genuine BioShieldUV products
  • One membership per unit
  • Non-transferable between units
  • U.S. and Canada only

Warranty Coverage

Covered:

  • Manufacturing defects
  • Component failures
  • Electronic malfunctions
  • Normal wear under proper use

Not Covered:

  • Damage from improper installation
  • Misuse or abuse
  • Power surge damage
  • Environmental damage
  • Modifications by user

Bulb Warranty Specifics

  • Must report issues within warranty period
  • Photo documentation may be required
  • Replacement ships standard ground
  • Original bulb disposal customer's responsibility

Comparison: With vs Without Guardian Club

Feature Without Guardian Club With Guardian Club
Unit Warranty 1 year limited Lifetime
Bulb Warranty 14-day DOA only 6 months
Bulb Price Full retail Discounted
Automatic Delivery No Yes
Cancellation Fee N/A None

Frequently Asked Questions

Q: Can I change my delivery frequency?
A: No, the 10-month schedule is fixed and optimized for UV-C effectiveness.
Q: Is shipping included?
A: No, standard shipping rates apply to each shipment.
Q: Can I return Guardian Club bulbs?
A: Defective bulbs are covered by warranty. Unwanted bulbs follow standard return policy.
Q: What if I sell my unit?
A: Membership is non-transferable. Cancel your membership if you sell the unit.

Contact Guardian Club Support

Contact us 24/7 using the Chat function on the website

Hours:

Monday - Friday: 9 AM - 5 PM PST

For fastest service, have ready:

  • Order number
  • Model number
  • Membership start date

Policy Updates

We reserve the right to modify this policy. Members will be notified of material changes 30 days in advance via email.