CONTENTS
BioShieldUV — Guardian Club
Guardian Club
Membership Policy
Everything you need to know about your Guardian Club membership – what you're covered for, how billing and delivery work, and how to manage your subscription.
Get Into Your Portal
Every change – cancellations, pauses, payment updates, address changes – happens through your Customer Portal. You'll need to be logged in before you can do anything.
- Have your magic link? Check the email you received when your Guardian Club subscription was created. Click the link – no password needed.
- Can't find it? Create an account on our website using the same email address you signed up with.
- Still stuck? Contact support and we'll get you in.
What Your Membership Covers
As a Guardian Club member, your coverage goes beyond the standard 1-year warranty that comes with every BioShieldUV unit. Here's exactly what's active on your account.
Unit Warranty – Lifetime Coverage
If your unit stops working for any reason, we replace it at no cost. No time limits, no fees, no questions asked.
Bulb Warranty – 6 Months Per Shipment
Every bulb delivery is covered for 6 months from the day it arrives. If a bulb fails within that window, we send a replacement.
Bulb Pricing – Discounted Member Rate
You pay a discounted price on every bulb shipment. That rate is locked in for as long as your membership is active.
⚠ Important
All three of these – lifetime warranty, bulb warranty, and discounted pricing – end immediately the day you cancel your membership.
If your original 1-year purchase warranty is still active at that point, you revert to that until it expires. After that, there is no warranty coverage on your unit.
Warranty Coverage Details
Your lifetime unit warranty covers faults that come from the product itself. Here's exactly what's included and what isn't.
Covered
- Manufacturing defects
- Component failures
- Electronic malfunctions
- Normal wear under proper use and installation
Not Covered
- Damage from improper installation
- Misuse or physical abuse
- Power surge damage
- Environmental damage outside normal use
- User modifications to the unit
How to File a Claim
Contact our support team with your order number and model number. In most cases, a replacement unit ships to you immediately at no cost.
If Your Unit Stops Working
As long as your Guardian Club membership is active, your unit is covered for life. Contact our support team to file a claim and a replacement unit ships immediately at no cost.
How Billing Works
Payment Schedule
The Guardian Club has no monthly fee. You're only ever charged when your replacement bulbs ship – once every 10 months. We accept credit and debit cards and PayPal. Your payment method can be updated at any time through your Customer Portal.
If a Payment Fails
Your account is fine. We retry automatically and keep you informed at each stage.
Payment fails
We retry immediately
Day 3
Another attempt, email sent
Day 7
Final attempt, another email sent
2-month grace period
Time to resolve
After 2 months with no resolution, your account is suspended – not cancelled. Your membership history is kept and you can reactivate at any time by updating your payment method. No rejoin fee is charged.
How Your Bulb Deliveries Work
| Delivery frequency | Every 10 months – fixed, cannot be adjusted |
| Dispatch date | 1st Friday of each month |
| First shipment | Ships immediately after joining so you always have a spare TruBlue™ bulb ready |
| Carrier options | USPS, UPS, or FedEx – your choice at checkout. UPS recommended for most reliable tracking. |
| Shipping cost | Standard ground rates apply |
| Shipping insurance | Available for 5% of your order value |
Bulb Replacement Policy
UV-C bulbs are covered for replacement only. They are never refundable – whether the bulb is defective, unwanted, or unused. This applies to every Guardian Club bulb shipment without exception.
⚠ No Refunds on Bulbs
Refund requests for bulbs will not be approved regardless of the situation. This is not a policy we make exceptions to.
If a bulb you receive is faulty, contact us within the 6-month coverage window and we'll send a replacement at no cost. We may ask for a photo of the defective bulb to process the claim.
What You Can and Can't Change
You Can Do This
- Cancel anytime, no penalties
- Pause a shipment ($10 fee)
- Update your payment method
- Change your delivery address
- Update your contact details
- Rejoin after cancelling
This Can't Be Changed
- Delivery frequency (fixed at 10 months)
- Shipment date (always 1st Friday of the month)
- Switching to a different product model
- Transferring to a different unit or person
- Refunds for unused membership time
- Running two memberships at once
Why is the schedule fixed?
UV-C bulbs are built to last 10–12 months. The fixed schedule is set to match when your bulbs actually need replacing. Replacing them more often adds cost with no benefit to your air quality.
Pause or Cancel – Know Before You Decide
Before you cancel, it's worth knowing what you're giving up. Pausing costs $10 and keeps everything intact. Cancelling is permanent – and coming back after your warranty has lapsed could cost significantly more.
| Pause a Shipment | Cancel Membership | |
|---|---|---|
| Cost | $10 one-time fee | No fee to cancel |
| Lifetime warranty | Stays active | Ends immediately |
| 6-month bulb warranty | Stays active | Ends immediately |
| Discounted bulb pricing | Stays active | Lost |
| Cost to resume | Nothing | 50% of unit price (if lapsed) |
How to Pause
Pausing delays your next bulb delivery without touching your membership. Your warranty stays fully active and your discounted pricing continues without interruption.
Contact our support team at least 14 days before your next scheduled shipment. If the shipment has already been dispatched, it's too late to pause that delivery.
The $10 fee is charged when your request is confirmed.
Shipments resume automatically. You'll receive a confirmation with your updated schedule. Nothing needed from your end to restart.
You can pause once within any 5-year period.
How to Cancel
You can cancel at any time with no penalties. The whole process takes under a minute.
- Log in to your Customer Portal
- Click "Cancel Subscription"
- Confirm when prompted
Check your email – a cancellation confirmation is sent immediately. No further shipments or charges will follow.
Cancelled by mistake? Get in touch within 48 hours and we can restore your membership with all benefits intact – including your warranty coverage.
⚠ What You Lose When You Cancel
When you cancel, your lifetime warranty, 6-month bulb warranty, and discounted pricing on replacement bulbs all end immediately. If your original 1-year purchase warranty is still valid, you revert to that until it expires. After that, there is no warranty coverage on your unit.
Managing Your Details
Update Your Payment Method
Go to your portal, remove your existing card or PayPal, and add your new details. A small temporary hold will verify the new card. Once confirmed, it's active immediately for all future charges.
Change Your Delivery Address
Go to the Shipping section in your portal and enter your new address. Changes apply to all future shipments. We deliver to the US and Canada only. If a shipment has already gone out, we can't redirect it.
Update Your Contact Information
Update your email address and other contact details anytime through your account dashboard.
If You're Moving
| Where | What to do |
|---|---|
| Within the US | Update your address in the portal. Nothing else needed. |
| To Canada | Contact our support team. Extra steps may be required for shipping regulations. |
| Outside US/Canada | We don't ship internationally. You'll need to cancel your membership. |
Coming Back After Cancelling
If Your Original 1-Year Warranty Is Still Active
Rejoining is free.
- Log in to your portal and look for "Reactivate my Subscription."
- Your lifetime warranty, bulb warranty, and discounted pricing all restore immediately.
- Your shipment schedule picks up from where it left off.
If Your Original Warranty Has Expired
One-time fee: 50% of current model's retail price.
- This fee reinstates your lifetime warranty immediately – including coverage for any issues your unit already has.
- You don't need to buy a new unit.
If you don't see a reactivation option in your portal, contact support and we'll handle it.
Eligible Models
Each membership is tied to one specific model and cannot be switched to a different one.
| Series | Model | Wattage |
|---|---|---|
| Classic (ApxShield) | S18 | 18W |
| Classic (ApxShield) | S36 | 36W |
| Classic (ApxShield) | S72 | 72W |
| Magnetic (MagShield) | SL18 | 18W |
| Magnetic (MagShield) | SL36 | 36W |
Frequently Asked Questions
Can I change how often my bulbs are delivered?
No. Deliveries are fixed at every 10 months. UV-C bulbs are built to last 10–12 months, so the schedule is set to match when your bulbs actually need replacing.
Is shipping included in the membership?
No. Standard ground shipping rates apply. Insurance is available for 5% of your order value.
Can I return or get a refund for Guardian Club bulbs?
No. UV-C bulbs are covered for replacement only and are never refundable – whether defective, unwanted, or unused. This is not a policy we make exceptions to.
Will I get a refund if I cancel?
No. There is no ongoing fee to refund. Your membership ends on the day you cancel.
Can I choose how my bulbs are shipped?
Yes. You can choose between USPS, UPS, or FedEx at checkout. UPS is recommended for the most reliable tracking.
When am I charged?
You are only charged when your bulbs ship – once every 10 months. There is no monthly fee.
What if my card expires before my next shipment?
Update your payment method at any time through your Customer Portal. If a payment fails, we retry automatically over 7 days and give you a 2-month grace period before your account is suspended.
Need Help?
Live chat on our website is the fastest way to reach us. You can also email support@bioshielduv.com. We're available Monday to Friday, 9 am to 6 pm PST.
Have these ready when you get in touch – it helps us resolve things faster:
- Order number
- Model number
- Membership start date
- Current shipping address
- Reason for change