BioShieldUV — Shipping

Shipping Policy

Processing times, carrier options, shipping insurance, delivery estimates, and everything you need to know about how we ship your order.

PROCESSING TIME

When Your Order Ships

📦

Standard Orders (Devices, Parts, Accessories)

  • Orders placed before 2 PM PST — ship same business day
  • Orders placed after 2 PM PST — ship next business day
  • Weekend orders ship the following Monday
💡

UV Replacement Bulbs

  • All bulb orders ship on the 1st Friday of each month
  • This applies to Guardian Club and standalone bulb purchases
  • No additional processing fee for the monthly batch schedule
⚡

Rush Processing — Standalone Bulb Orders

  • $5 Rush Processing Fee available for non-subscription bulb orders
  • Processed within 3 business days instead of waiting for the monthly batch
  • Rush option is not available for Guardian Club subscription shipments

Why Monthly Bulb Batching?

Batching all UV bulb orders to the 1st Friday of each month allows us to ensure quality inspection, safe packaging, and the best possible shipping rates for bulb orders. Guardian Club subscription bulbs always follow this schedule.

SHIPPING RATES & METHODS

What You Pay for Shipping

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UV-C Air Purification Devices

FREE SHIPPING on all devices within the continental United States.

  • Classic Series (S18, S36, S72)
  • Magnetic Series (SL18, SL36)
  • Starter Kits & Bundles
💡

Replacement UV Bulbs

Shipping is calculated at checkout based on quantity, weight, and destination.

  • All available carrier rates shown at checkout
  • Choose your preferred carrier and speed
  • Bulk orders may receive per-unit shipping discounts
🔄

Guardian Club Subscriptions

Standard ground shipping rates apply to all subscription bulb shipments.

  • Automatic shipments every 10 months
  • Ships on 1st Friday of the month
  • Shipping charged at time of shipment
CARRIER OPTIONS & TRACKING

Choose Your Shipping Carrier

All available carrier rates are displayed at checkout so you can choose the option that best fits your needs and budget. Every shipment includes a tracking number emailed upon dispatch.

Most Economical

USPS

The most affordable shipping option for domestic orders.

⚠ Important: USPS may occasionally lose packages and sometimes does NOT scan tracking until right before delivery or upon delivery. If reliable tracking and guaranteed delivery are important to you, we recommend selecting UPS instead.
Recommended

UPS

Slightly higher cost but significantly more reliable tracking and delivery. Recommended for customers who want peace of mind and consistent delivery updates throughout transit.

FedEx

Available for select shipments. Provides reliable tracking and delivery with competitive rates for expedited service.

International

DHL

Used for international shipments to Canada and worldwide destinations. Includes customs handling and international tracking.

Tracking Your Order

Tracking numbers are emailed to you as soon as your order ships. Shopify customers can also track orders by logging in to their account. Amazon orders are tracked through your Amazon account.

SHIPPING INSURANCE

Protect Your Order

Shipping Insurance — 5% of Order Value

Add shipping insurance at checkout to protect your order against loss, return-to-sender (RTS), and other carrier-related shipping issues. If your insured package is lost, returned to sender, or experiences a carrier-related shipping issue, we will reship your order at no additional cost.

With vs. Without Shipping Insurance

✓ With Shipping Insurance

  • Free reshipment if package is lost in transit
  • Free reshipment for return-to-sender (RTS) packages
  • Coverage for carrier-related shipping issues
  • No additional shipping charges for reshipment
  • Peace of mind for your purchase

✗ Without Shipping Insurance

  • No refund unless item is physically returned to us
  • UV bulbs are NEVER refundable (replacement only)
  • Original shipping costs are non-refundable
  • New shipping charge required for any reattempt
  • RTS packages: must wait to receive returned item before reshipping
  • Customer assumes all risk of carrier loss or damage

⚠ Without Shipping Insurance

If you choose not to purchase shipping insurance and your package is lost, returned to sender, or damaged in transit:

  • We cannot issue a refund unless the item is physically returned to our facility
  • UV bulbs are NEVER refundable under any circumstances — replacement only
  • Original shipping costs are non-refundable
  • A new shipping charge must be paid for any reattempt or reshipment
  • For RTS packages, we must wait to receive the returned package before we can ship it back out

We strongly recommend purchasing shipping insurance on all orders.

DELIVERY TIMES

Estimated Delivery Windows

Destination Service Estimated Delivery
United States Standard Ground 3–7 business days
Expedited 2–3 business days (when available)
Express 1–2 business days (when available)
Canada Standard 7–14 business days
Expedited 3–7 business days
International DHL (contact us for quote) 7–21 business days

Canada & International Note

International orders may be subject to additional customs duties, taxes, or fees imposed by your country's government. These are not collected by BioShieldUV and are the customer's responsibility. Additional processing time may apply for customs clearance.

LOST OR DAMAGED PACKAGES

What to Do If Something Goes Wrong

If Your Package Appears Missing

  1. Check with neighbors or building management
  2. Review carrier delivery photos (if available)
  3. Wait 2 business days for delayed tracking scans — especially with USPS, which sometimes does not scan until final delivery
  4. Contact us to file a carrier claim

✓ With Shipping Insurance

  • Replacement shipped promptly at no cost
  • No additional shipping charges
  • We handle the carrier claim process

✗ Without Shipping Insurance

  • Must wait for carrier investigation to conclude
  • No refund without physical return of the item
  • New shipping charges apply for reshipment
  • UV bulbs are never refundable — replacement only

Damaged in Shipping

Report Damage Within 48 Hours

If your package arrives damaged, please report it within 48 hours of delivery with photos of the damage and packaging. We will file a carrier claim on your behalf and arrange for a replacement or resolution based on your shipping insurance status.

SHIPPING RESTRICTIONS & SPECIAL NOTES

Additional Information

Where We Ship

  • All 50 US states
  • US territories & APO/FPO addresses
  • Canada
  • International (contact us for quote)

Restrictions

  • NO shipping to P.O. Boxes
  • Alaska & Hawaii may have additional charges
  • Large orders may ship in multiple packages

Important Notes

  • We are not responsible for packages sent to incorrect addresses provided by customers
  • Contact us immediately for address changes on pending orders
  • Reshipping due to address errors incurs new shipping fees

⚠ Holiday & Peak Season Shipping

During peak season (November through January), processing times may increase by 1–2 business days due to higher order volumes. We recommend selecting expedited shipping for time-sensitive holiday orders.

Packaging

All products ship in their original packaging when possible, designed specifically for safe transit. BioShieldUV devices are packaged to withstand standard shipping conditions without double-boxing.

CONTACT US

Questions About Shipping?

💬

Live Chat

Available 24/7 on our website

✉

Email Support

support@bioshielduv.com

📅

Business Hours

Monday–Friday, 9 AM – 5 PM MST

Shipping policies are subject to change. Current policies apply to your order at the time of purchase. Last updated: February 2026.