Guardian Subscription Policy
Quick Reference: What You Can and Cannot Do
📱 Customer Portal Access
Access your Guardian Club membership through our Customer Portal using the magic link sent to your email when you first subscribed. Alternatively, create an account on our website to manage your subscription anytime.
What You CAN Do
- Cancel anytime without penalties
- Pause shipments for $10 fee
- Update payment method
- Change shipping address
- Update contact information
- Rejoin after cancellation
What You CANNOT Do
- Change delivery frequency (fixed at 10 months)
- Switch between product models
- Transfer membership to another unit
- Modify shipment dates once scheduled
- Get refunds for unused membership time
- Combine multiple memberships
- Change to expedited shipping
How to Cancel Your Guardian Club Membership
Cancellation Process
You can cancel your subscription any time you want in the customer portal. The only time when the subscription can't be cancelled is if you started a subscription which requires a certain number of payments before you can cancel it.
Cancel on Your Own (Fastest Method)
- Access your Customer Portal using the magic link from your subscription email
- Click on "Cancel Subscription" button
- Confirm your cancellation
- Receive instant confirmation
Confirmation
- You'll receive an email confirmation
- No cancellation fees or penalties
What Happens Next
- Current benefits will discontinue immediately
- No future shipments will be sent
- Lifetime warranty immediately terminates
- 6-month bulb warranty ends immediately
⚠️ Important Cancellation Notes
Warning: Cancelling Guardian Club means:
- Loss of lifetime unit warranty (reverts to original 1-year if still valid)
- Loss of 6-month bulb warranty (reverts to 14-day DOA only)
- Loss of discounted bulb pricing
- Cannot be reinstated without fees after original warranty expires
Before You Cancel, Consider:
- Pausing shipments instead ($10 fee)
- You've already paid nothing for the membership itself
- Rejoining later costs 50% of current unit price if warranty expired
How to Pause/Skip Shipments
Temporary Pause Process
When to Request:
- At least 14 days before next scheduled shipment
- Cannot pause retroactively
How to Pause:
- Contact customer service
- Pay one-time $10 pause fee (skips the next delivery)
- Receive confirmation email
What Happens:
- Membership benefits continue
- Warranty coverage remains active
- Next shipment delayed by requested time
- Schedule resumes automatically
Pause Limitations:
- Maximum 1 pause in 5 consecutive years
- $10 fee applies each time
How to Modify Your Membership
🔄 Changes You CAN Make
Update Payment Method
Process:
- Log into your account or you can simply use the magic link you received at the time of subscription
- Remove old payment method
- Add new credit card or PayPal
- Verify with small authorization charge
When It Takes Effect:
- Immediately for future charges
- Cannot change payment for processed orders
Change Shipping Address
Process:
- In the customer portal dashboard there is an option for Shipping
- Update new address
- Confirm address is serviceable
- Update applies to all future shipments
Restrictions:
- Must be within our shipping zones (US/Canada)
- Cannot redirect shipments already in transit
- International addresses require special handling
Update Contact Information
What You Can Change:
- Email address
How to Update:
- Through your account dashboard
- Updates take effect immediately
🚫 Changes You CANNOT Make
Cannot Change Delivery Frequency
Why It's Fixed:
- 10-month cycle optimized for UV bulb lifespan
- Ensures peak performance timing
- Standardized for all members
Your Options:
- Cancel subscription
- Cannot accelerate or delay regular schedule
Cannot Switch Product Models
Current Model Locked:
- Membership tied to specific unit model
- Cannot upgrade from S18 to S36
- Cannot switch between Classic and Magnetic
If You Need Different Model:
- Cancel current membership
- Purchase new model
- Start new Guardian Club for new model
Cannot Transfer Membership
Non-Transferable Between:
- Different units (even same model)
- Different owners
- Different addresses permanently
If You Sell Your Unit:
- Cancel your membership
- New owner must start their own
Special Situations
Failed Payment Processing
What Happens:
- First attempt fails - immediate retry
- Second attempt in 3 days
- Third attempt in 7 days
- Email notifications at each stage
- 2-month total grace period
If Unresolved:
- Membership suspended (not cancelled)
- Warranties temporarily inactive
- Reactivate by updating payment
Moving or Relocating
Within United States:
- Simply update shipping address
- No interruption in service
- Standard shipping rates apply
To Canada:
- Contact support for regulatory compliance
- May require additional documentation
- Shipping rates will change
Outside US/Canada:
- Must cancel membership
- No international forwarding available
- Consider pause if returning soon
Product Warranty Claims
While Active Member:
- Lifetime unit coverage
- File claim through customer service
- Replacement ships immediately
- No cost to member
After Cancellation:
- Coverage reverts to original warranty
- If past 1 year, no unit coverage
- Must pay for repairs/replacement
Rejoining Guardian Club
Rejoining Within Original Warranty Period (Year 1)
Process:
- Check your customer portal you will get an option to Reactivate my Subcription
- No fees required
- Benefits restore immediately
- New 10-month cycle begins
Rejoining After Warranty Expiration
Cost:
- 50% of current model's retail price
- Paid upfront as membership fee
What You Get:
- Immediate lifetime warranty activation
- Covers even pre-existing issues
- New bulb shipment cycle begins
- All benefits fully restored
How to Rejoin:
- If the option is not available in your portal, then Contact customer service.
- Pay rejoining fee
- Confirm shipping address
- Receive confirmation and first shipment
Frequently Asked Questions
Cancellation FAQs
Q: Will I get a refund if I cancel?
A: No refunds for unused membership time. You only pay for bulbs when they ship.
Q: Can I cancel after a shipment processes?
A: Yes, but that shipment will still be delivered and charged.
Q: What if I cancel by mistake?
A: Contact us immediately. We can usually restore if caught within 48 hours.
Modification FAQs
Q: Why can't I get monthly shipments?
A: UV bulbs last 10-12 months. More frequent replacement wastes money and resources.
Q: Can I get 2 shipments at once?
A: No, but your first shipment serves as a spare set.
Q: Can I upgrade my membership for faster shipping?
A: No, all Guardian Club shipments use standard ground shipping.
Payment FAQs
Q: When am I charged?
A: Only when bulbs ship (every 10 months), not monthly.
Q: Can I prepay for the year?
A: No, payment is per shipment only.
Q: What if my card expires?
A: Update your payment method before the next shipment to avoid interruption.
Contact Guardian Club Support
Best Ways to Reach Us
For Fastest Service:
Chat with us using the chat function on the website. Otherwise contact us by phone or email.
Information to Have Ready:
- Original order number
- Model number (S18, S36, S72, SL18, SL36)
- Current shipping address
- Reason for change