Processing times, carrier options, delivery estimates, and what happens if a package cannot be delivered.
PROCESSING TIMEBatching all UV bulb orders to the 1st Friday of each month allows us to ensure quality inspection, safe packaging, and the best possible shipping rates for bulb orders. Guardian Club subscription bulbs always follow this schedule.
SHIPPING RATES & METHODSFREE SHIPPING on all devices within the continental United States.
Shipping is calculated at checkout based on quantity, weight, and destination.
Standard ground shipping rates apply to all subscription bulb shipments.
All available carrier rates are displayed at checkout so you can choose the option that best fits your needs and budget. Every shipment includes a tracking number emailed upon dispatch.
Most EconomicalThe most affordable shipping option for domestic orders.
Important: USPS may occasionally lose packages and sometimes does NOT scan tracking until right before delivery or upon delivery. If reliable tracking and guaranteed delivery are important to you, we recommend selecting UPS instead. RecommendedSlightly higher cost but significantly more reliable tracking and delivery. Recommended for customers who want peace of mind and consistent delivery updates throughout transit.
Available for select shipments. Provides reliable tracking and delivery with competitive rates for expedited service.
InternationalUsed for international shipments to Canada and worldwide destinations. Includes customs handling and international tracking.
Tracking numbers are emailed to you as soon as your order ships. Orders placed on our website can also be tracked by logging in to your account. Amazon orders are tracked through your Amazon account.
UNDELIVERABLE PACKAGESThis applies to every order. There is nothing to buy, nothing to opt into and no coverage to choose.
If the carrier cannot complete a delivery — nobody available, or an address that is incomplete or no longer current — we email and text you while the package is still in their hands, with that carrier's own redelivery and pickup options. This is the fastest fix by a wide margin and it costs you nothing:
A second parcel to the same address fails in the same way, and you would be waiting another week for the same outcome. If the address itself is the problem, it has to change before anything ships again — that is why we ask you to re-order rather than simply resending.
DELIVERY TIMES| Destination | Service | Estimated Delivery |
|---|---|---|
| United States | Standard Ground | 3–7 business days |
| Expedited | 2–3 business days (when available) | |
| Express | 1–2 business days (when available) | |
| Canada | Standard | 7–14 business days |
| Expedited | 3–7 business days | |
| International | DHL (contact us for quote) | 7–21 business days |
International orders may be subject to additional customs duties, taxes, or fees imposed by your country's government. These are not collected by BioShieldUV and are the customer's responsibility. Additional processing time may apply for customs clearance.
LOST OR DAMAGED PACKAGESIf the carrier reports your package lost or damaged, that report alone is enough — we ship a replacement at no cost to you, and we deal with the carrier ourselves. You are not asked to wait for a claim to conclude before we act.
If your package arrives damaged, please report it within 48 hours of delivery with photos of the damage and packaging. We will file the carrier claim on your behalf and send a replacement. You keep the damaged item — there is no return label to wait for.
SHIPPING RESTRICTIONS & SPECIAL NOTESDuring peak season (November through January), processing times may increase by 1–2 business days due to higher order volumes. We recommend selecting expedited shipping for time-sensitive holiday orders.
All products ship in their original packaging when possible, designed specifically for safe transit. BioShieldUV devices are packaged to withstand standard shipping conditions without double-boxing.
RELATED POLICIESMembership benefits, warranty terms, billing details, and program guidelines.
View policy →90-day device return policy, return process, and refund guidelines.
View policy →How to manage, modify, pause, or cancel your Guardian Club subscription.
View policy → CONTACT USShipping policies are subject to change. Current policies apply to your order at the time of purchase. Last updated: February 2026.