When we hand your order to the carrier

Same-day dispatch is only from our own warehouses in California and Florida, and only before 1:00 PM local time. Everywhere else ships the next business day, and we step in if the carrier does not collect the package inside the window below.

When it leaves

  • Our own warehouses (California and Florida). Order before 1:00 PM, local time, on a business day and we dispatch the same business day. After 1:00 PM, or at the weekend, we dispatch the next business day.
  • Our partner warehouses (New Jersey, Texas, and California). An order sent by midnight Pacific ships the next business day.
  • Amazon fulfillment. Amazon's own ship date.
  • Wayfair. The next calendar day after the order is sent to Wayfair.

During peak season (November–January) processing can take one to two extra business days.

If the carrier has not collected it

The package is packed and labeled, and the carrier has not taken it. If that is still true when the window below ends, we step in that same day: we chase the warehouse, or we cancel that shipment and send it again.

  • Amazon's fulfillment network. 1 business day after the expected ship date Amazon set.
  • Wayfair's fulfillment network. 2 business days after your tracking number is generated.
  • Our own warehouses (California and Florida). 2 business days after we print your shipping label.
  • Our partner warehouses (New Jersey, Texas, and California). 3 business days after your tracking number is generated.
  • Any warehouse, when your package ships with USPS. 5 business days after the day your order was due to ship, or the day we printed the label, whichever is later.

USPS often collects a package without scanning it straight away, so a shorter window would replace packages that were already on their way. Whatever warehouse a USPS package ships from, that is the clock we use.

Every number on this page is in business days. Weekends and that carrier's own holidays do not count. Each clock starts at the event named beside it, not at the moment you placed the order.

The rest of how we ship is on our Shipping & Delivery page. What we do when a delivery is late, lost, or coming back is on When we send a replacement.