Our 90-day device return policy, return process, and refund guidelines. BioShieldUV wants you satisfied with your purchase.
Our GuaranteeBioShieldUV provides a comprehensive 90-day return policy for devices only from the date of delivery. We stand behind the quality of our products and want every customer to feel confident in their purchase.
This policy applies to BioShieldUV devices only — UV bulbs and consumables are NOT eligible for refunds under any circumstances. UV bulbs have a 14-day Dead on Arrival (DOA) replacement-only policy. Guardian Club members receive a 6-month bulb warranty (replacement only, no refunds).
To keep our premium UV-C purification systems as accessible as possible without padding our upfront retail margins, we do not charge a separate shipping fee at checkout. To support this lean pricing model, the actual Embedded Postage & Logistics Fee required to move these specialized devices through our fulfillment network is built directly into each item's purchase price based on its specific SKU.
Because these represent real, fixed operational transit and warehouse handling costs, the built-in postage fee is strictly non-refundable. If you choose to return an authorized device within your 90-day window, the Embedded Postage & Logistics Fee associated with the item will be deducted from your final refund amount.
This standard deduction represents a multi-stage logistical cost offset covering:
*Because individual hardware weights and shipping dimensions vary significantly across our catalog, logistics fees are calculated dynamically per SKU.
Look up an item below to see the exact Postage & Logistics Fee for your return — before you start.
Return ProcessFollow these four simple steps to initiate and complete your return.
1Sign in at bioshielduv.com/account, open your order and choose Start a return. You'll see the exact Postage & Logistics Fee and your final refund before you submit. We email your RMA (Return Merchandise Authorization) number once your request is approved.
2Securely package all items being returned. Include your RMA number clearly visible on or inside the box. Include all original components and accessories.
3We'll email you a prepaid return shipping label — your return transit is already covered by the Embedded Postage & Logistics Fee built into your purchase. Drop the package with the carrier and keep your tracking number for reference.
4Refunds are processed within 7–10 business days of receiving your return. You will receive an email confirmation. Funds are returned to your original payment method.
Start a return in your account →Sign in with the email or phone number you used to order — no password needed. You can track your order and manage Guardian Club there too. Can't get in? Use the chat icon or email our support team and we'll start the return for you.
7–10 business days after we receive your return for inspection and refund processing, plus an additional 3–5 business days for your bank or payment provider to reflect the refund on your statement.
Monday – Friday, 9 AM – 5 PM MST
Returns, order tracking and Guardian Club are all self-serve at bioshielduv.com/account. For anything else, use the chat icon available on our website for the fastest response, or email our support team.
See also: Your Account • Shipping Policy • Guardian Club Policy • Subscription Management